e games Privacy Policy — How We Handle Your Data

1 Overview

At e games, we take your privacy seriously. As a licensed online gaming platform serving Filipino players, we are fully committed to handling your personal information responsibly and in compliance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This policy was written to be straightforward and readable — not a wall of legal jargon that nobody actually finishes. We want you to know exactly what happens to your data when you create an account, deposit funds, place a bet, or contact our support team on e games. No surprises, no hidden practices.

The data controller responsible for your personal information is e games, operating the platform at egames.click. If you have any questions about this policy or how your data is handled, the contact details at the end of this page will get you to the right team.

2 Personal Data We Collect

The specific data we collect about you depends on how you use e games. Here is a breakdown of the categories of personal data we process:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal information — such as health records, religious affiliation, or political opinions — unless legally required for a specific regulatory purpose.

3 How We Collect Your Data

e games collects your personal information through the following channels:

• Directly from you: When you fill out the registration form, submit KYC documents, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically: When you access and interact with the e games platform, technical data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, the pages you visit, the bets you view, and your session duration.
• Payment processors: When you complete a transaction via GCash, Maya, or a bank transfer, the relevant payment provider may share transaction reference data with us to confirm the deposit or withdrawal.
• Identity verification services: For KYC verification, we may work with licensed third-party verification providers who help us confirm the authenticity of the documents you submit.
• Gaming regulators: Our licensing authority may require us to exchange certain player data for regulatory compliance and anti-fraud purposes.

4 How We Use Your Personal Data

e games uses your personal data for the following purposes:

4.1 Account Management and Service Delivery

To create and maintain your account, verify your identity, process deposits and withdrawals, settle bets, and provide access to all sections of the e games platform — sports betting, live casino, Tongits, and promotions.

4.2 Regulatory Compliance

Our gaming licence requires us to maintain records of player identity, transactions, and gaming activity. This data is also used to comply with anti-money laundering (AML) obligations and to conduct due diligence on high-value transactions. We are legally obliged to retain certain records for defined periods.

4.3 Security and Fraud Prevention

We analyse technical and behavioural data to detect unusual account activity, identify potential fraud, and prevent unauthorised access. If we detect suspicious patterns on your e games account, we may temporarily restrict access pending review.

4.4 Responsible Gaming

Gaming activity data allows us to monitor for patterns that may indicate problem gambling behaviour. Where such patterns are detected, e games may proactively reach out with information about responsible gaming tools or apply temporary limits as required by our responsible gaming obligations.

4.5 Customer Support

When you contact the e games support team, we use your account information and communications history to resolve your query as efficiently as possible. Support conversations are recorded for quality assurance and training purposes.

4.6 Marketing and Promotions

With your consent, we may use your contact details to notify you of promotions, new features, and offers relevant to your gaming preferences on e games. You can withdraw this consent at any time through your account settings or by contacting support.

4.7 Platform Improvement

Aggregate, anonymised usage data helps us understand how players interact with e games — which sections are most used, where performance issues occur, and how the user experience can be improved. This analysis does not identify individual players.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, e games relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to provide the services you signed up for — your account, transactions, and gaming access.
• Legal obligation: Processing required to comply with our gaming licence, AML regulations, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement — where these interests do not override your privacy rights.
• Consent: Processing for direct marketing communications, where we have obtained your explicit consent.

6 Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

• Payment processors: GCash, Maya, and banking partners require transactional data to process your deposits and withdrawals. They operate under their own privacy policies and are bound by applicable Philippine financial regulations.
• Identity verification providers: Licensed KYC service providers assist us in verifying the authenticity of identity documents. They process only the data needed for verification.
• Gaming regulators: Our licensing authority may require periodic reporting on player activity, transaction volumes, and AML compliance. We are legally obligated to cooperate with these requirements.
• Technology and infrastructure providers: Our hosting, security, and platform technology providers may process data in the course of delivering their services. All such providers are bound by contractual data processing agreements.
• Law enforcement: We may disclose data to law enforcement or government agencies where required by law or in response to a valid legal order.

All third parties with whom we share data are required to maintain the security and confidentiality of the information and to use it only for the specific purposes for which it was shared.

7 How Long We Keep Your Data

e games retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Our general retention guidelines are as follows:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years after account closure, in line with AML regulatory requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of the transaction, as required by our gaming licence and financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Retained for up to two (2) years from the date of the conversation for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your consent, plus a period sufficient to demonstrate compliance if queried.

When data is no longer required and no legal basis exists for its continued retention, e games securely deletes or anonymises it.

8 How We Protect Your Data

e games applies a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit using TLS (Transport Layer Security) for all communications between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that restrict employee access to personal data based on their specific role and need.
• Regular security assessments and penetration testing of the e games platform.
• Multi-factor authentication requirements for internal systems that store player data.
• Incident response procedures for detecting, reporting, and addressing data breaches promptly.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in protecting your account — keep your login credentials confidential, use a strong and unique password, and notify us immediately if you suspect unauthorised access to your e games account.

9 Cookies and Tracking Technologies

Like virtually all online platforms, e games uses cookies and similar technologies to make the platform work properly and to gather usage analytics. Here's a plain-language breakdown of what we use:

Essential Cookies

These are required for the platform to function. They maintain your login session, remember your language preference, and enable secure transactions. You cannot opt out of these without affecting your ability to use e games.

Analytics Cookies

We use anonymised analytics to understand how players navigate the platform — which pages are visited most, where players drop off, and how performance can be improved. This data is aggregated and does not identify individual players.

Functional Cookies

These remember your preferences within the platform — for example, your selected odds display format or your preferred sports section. They improve your experience on return visits.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain features of e games from working correctly.

10 Your Data Rights as a Filipino Player

Under the Data Privacy Act of 2012, as a registered player on e games you have the following rights regarding your personal data. We are committed to honouring each of these rights promptly and without unnecessary delay:

To exercise any of these rights, contact us at support@egames.click with the subject line "Data Privacy Request." We will respond within the timeframes required by the Data Privacy Act. We may need to verify your identity before processing certain requests.

11 Minors and Under-18 Players

e games is an 18+ platform. Registration requires confirmation that you are of legal age, and our KYC process verifies your date of birth through government-issued identification. If we discover that a minor has created an account, the account will be immediately closed, all related data deleted, and any funds returned to the originating payment source.

If you are a parent or guardian and believe a minor has used e games, please contact us immediately at support@egames.click so we can investigate and take appropriate action.

12 Marketing Communications and Opt-Out

e games may send you promotional emails, SMS notifications, or in-platform messages about new features, upcoming events, bonuses, and special offers — but only if you have provided your consent to receive these communications.

You can manage your marketing preferences at any time:

• Through your account settings under "Notification Preferences."
• By clicking the unsubscribe link in any marketing email.
• By contacting support at support@egames.click with a request to opt out.

Opting out of marketing communications will not affect transactional messages — you will still receive account confirmations, deposit receipts, withdrawal notifications, and security alerts. These are not marketing messages; they are a necessary part of operating your account.

13 Changes to This Privacy Policy

e games may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make changes, we update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we process your personal data, we will notify you through your registered email address or via a prominent in-platform notification before the changes take effect. We encourage you to review this policy periodically, particularly before any major seasonal promotions or platform updates.

Continued use of e games after an updated Privacy Policy is posted constitutes your acknowledgment of the changes.

14 Contact Us and Complaints

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how e games handles your personal information, you can reach us through:

• Email: support@egames.click — use the subject line "Data Privacy" for the fastest routing.
• In-platform support: Available 24/7 from your e games account dashboard.

We will acknowledge your request within three (3) business days and provide a full response within the timeframe required by the Data Privacy Act of 2012.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for enforcing the Data Privacy Act.